Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

neilo · 15-01-2013, 23:07

Back on topic I must say that VM customer service is the worst I have ever experienced. I think I could write a book I've had so many issues with them. I honestly don't know why I stay. Well I do, money, but aside from that I should have left ages ago.

Take the latest episode. Wanted Sky Sports HD put on, so tried online to upgrade but site kept crashing. Eventually did it. Three days later the channels only go on the V+ box (again!). I phone up, 12 minute call for agent to say customer services need to put a code on and they're shut. Can I call back. No offer to do it for me.

I phone in and get it added two days later. I complain by email. A week later I get a call. Agent apologises, says she has never known that before, I say it's happened to me several times before. Agent promises £14 compensation for two lots of £7 for the mess up. Fine I thought. Now I see she's credited me seven pounds and debited me seven pounds on my bill so the fourteen pounds compensation is actually nothing!!!

they are appalling. Just truly awful.

15-01-2013, 23:07	#361
neilo cf.addict Join Date: Nov 2008 Location: Brizzle Services: V6, 350mb Broadband, Phone Posts: 359	Re: Virgin Media Customer Service- Your Personal Experience Back on topic I must say that VM customer service is the worst I have ever experienced. I think I could write a book I've had so many issues with them. I honestly don't know why I stay. Well I do, money, but aside from that I should have left ages ago. Take the latest episode. Wanted Sky Sports HD put on, so tried online to upgrade but site kept crashing. Eventually did it. Three days later the channels only go on the V+ box (again!). I phone up, 12 minute call for agent to say customer services need to put a code on and they're shut. Can I call back. No offer to do it for me. I phone in and get it added two days later. I complain by email. A week later I get a call. Agent apologises, says she has never known that before, I say it's happened to me several times before. Agent promises £14 compensation for two lots of £7 for the mess up. Fine I thought. Now I see she's credited me seven pounds and debited me seven pounds on my bill so the fourteen pounds compensation is actually nothing!!! they are appalling. Just truly awful.