Thread: Virgin Media merger with O2 approved by competition regulator
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Old 03-05-2021, 00:48   #17
Skie
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Join Date: Jan 2011
Location: Liverpool
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Re: Virgin Media merger with O2 approved by competition regulator
Quote:
Originally Posted by RichardCoulter View Post
What's O2 customer service like (never used them) and do they use UK based call centres?

If it 's any good, hopefully they will improve the current abysmal CS efforts of VM.
I think it was okay when I was with them a while back. But mergers are rarely about doing things well and they can tend to be a race to the bottom. I'd honestly expect VM to not change a habit of a lifetime, they'll more than likely offshore O2's customer services if they are still UK based.
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