Quote:
Originally Posted by Jaymoss
GDPR does not apply in the same way to private individuals it soes apply but I can record calls for private use without saying anything. I am a consumer not a business none of that applies the same..
I would make a recording without asking then say at the end. If the agent says he does not consent then I will keep said recording. Then if anything goes wrong I would say I have evidence but can not present it at this time and say why and push for the VM recording. If it goes legal I will maintain I have evidence and request it is allowed into evidence. Chances of this ever happening is remote anyway
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I’m near 100% sure if you are recording the call you have to say at the very start of the call. It’s also up the agent if they want to continue with the call.