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Originally Posted by joglynne
We need our phone to work and having to wait to have an engineer vist after the phone no longer works is not a scenario I want to have to deal with.
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I mean before your phone stops working
https://www.virginmedia.com/help/landline/switchover
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When to book a free technician visit- You rely on your landline for accessibility needs or don’t have a mobile to make an emergency call – we’ll provide you with an Emergency Back Up Line so you’re always able to call emergency services.
- You’ve got connected devices such as a burglar alarm linked to a control centre, use a telecare device, or have other phones connected to extension sockets.
- You’ll need to contact your provider and let them know about the switch if you have any of these to make sure they’re compatible with a fibre service.
- The Hub and phone can’t be placed near each other.
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