[denphone]

A update from Virgin Media regarding their call centres.

We’re now prioritising calls for vulnerable customers.

As the world reacts and adapts to the coronavirus (Covid-19) outbreak, we’re working day and night to make sure your services run smoothly. To see how we’re keeping our people and customers safe, and protecting our network, go here.

Unfortunately, virus quarantine measures have now closed some of our call centres. This is having a big impact on our customers’ waiting times, for which we’re truly sorry.

We’re currently taking steps to increase resources and make sure we answer calls as soon as we can. But it’s incredibly busy, and only getting busier.

That’s why, for the first time ever, we’re asking that our customers work with us and only call if they have an urgent query that can’t wait.

This is hard for us, and frustrating for you. We really appreciate your patience and understanding as we prioritise helping our most vulnerable customers.

In the meanwhile, please go to virginmedia.com/help for troubleshooting and support. Our web chat team is also online and ready to help.