Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

RichardCoulter · 22-12-2012, 16:52

Yes.

Most people can understand Scottish people as they are part of the UK and we hear them all the time, even if only on TV or radio.

I've never had any problems with Scottish people understanding me, but, the asians are useless.

Two examples:

1) Me: I need my customer account number.

Her: ok, I can help you with that, can I take your customer account number please?

2) Me: Can you tell me more about the scheme where one can buy cheaper minutes to mobiles to use from my landline?

Her: You'll need to ring Virgin Mobile.

Me: Why?

Her: Because we don't deal with Virgin Mobile here.

Me: But I don't have or want a Virgin Mobile 'phone?

Most are useless at speaking good English and are totally thick IMO.

They speak their rigidly adhered to script very politely though, whilst the likes of Albert Dock are closed down.

22-12-2012, 16:52	#355
RichardCoulter cf.mega poster Join Date: Jan 2008 Posts: 10,065	Re: Virgin Media Customer Service- Your Personal Experience Yes. Most people can understand Scottish people as they are part of the UK and we hear them all the time, even if only on TV or radio. I've never had any problems with Scottish people understanding me, but, the asians are useless. Two examples: 1) Me: I need my customer account number. Her: ok, I can help you with that, can I take your customer account number please? 2) Me: Can you tell me more about the scheme where one can buy cheaper minutes to mobiles to use from my landline? Her: You'll need to ring Virgin Mobile. Me: Why? Her: Because we don't deal with Virgin Mobile here. Me: But I don't have or want a Virgin Mobile 'phone? Most are useless at speaking good English and are totally thick IMO. They speak their rigidly adhered to script very politely though, whilst the likes of Albert Dock are closed down.