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Old 01-10-2012, 19:26   #347
27monksbury
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Join Date: Jul 2012
Location: Essex
Services: Virgin tv and internet
Posts: 34
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Re: Virgin Media Customer Service- Your Personal Experience

The Virgin media I have is excellent, it has never broken down. However when I requested an extra Tivo box I was told 16 days was the first appointment I could get. 3 days before this I phoned up they told me they had no trace of my order, and if I wanted it I would have to reorder. I gave them my job number and was told she could not check it on her computer. I was given an appointment 18 days hence. I told her if it was not fitted 3 days hence as agreed I would change to Sky. Thankfully it was fitted on time. But what a job.
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