Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

jimboo · 06-11-2009, 14:06

Well, i recently lost my job and i asked if my broadband payment could be made a little easier on my pocket. I am currently paying £25.00 per month.

I rang customer services once, £6.00 later my mobile credit had been exhausted! Endless e-mails , all asking me to ring them (no chance) Then , a phone call !! alas , offering me a "free" telephone line. They could not and would not however discuss lowering my bill.

I finally e-mailed Virgin stating that i could get this service from other providers and that i thought they would ring me if, i cancelled my direct debit. Whaddya know? phone rings today, and they will reduce my broadband L payment to £20.00. Some sort of result i suppose.

06-11-2009, 14:06	#277
jimboo Inactive Join Date: Nov 2009 Location: higham ferrers Posts: 7	Re: Virgin Media Customer Service- Your Personal Experience Well, i recently lost my job and i asked if my broadband payment could be made a little easier on my pocket. I am currently paying £25.00 per month. I rang customer services once, £6.00 later my mobile credit had been exhausted! Endless e-mails , all asking me to ring them (no chance) Then , a phone call !! alas , offering me a "free" telephone line. They could not and would not however discuss lowering my bill. I finally e-mailed Virgin stating that i could get this service from other providers and that i thought they would ring me if, i cancelled my direct debit. Whaddya know? phone rings today, and they will reduce my broadband L payment to £20.00. Some sort of result i suppose.