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Old 15-10-2009, 15:27   #270
Seraphina
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Join Date: Oct 2009
Posts: 2
Seraphina is an unknown quantity at this point
Talking Re: Virgin Media Customer Service- Your Personal Experience

Here is My experience of Virgin Media customer service. My family are gamers. When we had problems with high pings we called them. Now bear this in mind please my husband is a microsoft systems engineer and has been for 25 years. After calling customer support and being on hold for 40 mins He was put through to Tech support and spoke to someone called Nicola, who and I quote her on this "Sir you are a retard and talk nonsense" But afyer checking the virgin community foroums we saw that hundreds even thousands of people were having the same problem as we were. Still they refused to accept there was a problem. And kept denying that the use traffic shaping., Which afetr a conversation with Neil Berkett, my husband found out that this is in place. We have now left virgin media and thankfully have had no more problems...Wuite frankly VM staff are rude, incompetent, and nasty, unles you want to give virgin yrt more money for crap services of course.

---------- Post added at 13:27 ---------- Previous post was at 13:24 ----------

Quote:
Originally Posted by mikegreen View Post
I love it,. totally sums up Virgin media Good on you my friend for saying it
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