Cable Forum - View Single Post - VM Business Any business customers in new Malden having issues?

crowarth · 20-03-2020, 13:28

Same issue in the Guildford, Surrey area. Anywhere up to 10Mbit downstream, typically around 5 to 6 and not the 350 I pay for. Upstream anywhere from 5 to 10, not the 25 i'm meant to get.

Spoke to customer service after an hour in a queue, told to reboot the Hitron. They then told me they were going to push a firmware upgrade from 4.5.10.201-CD-UPC to 4.5.10.201-CD-4UPC and to give it 15 minutes. An hour later it's still on the older version and there's no change anywhere.

This is the same all week. Makes working from home very hard.

20-03-2020, 13:28	#10
crowarth cf.member Join Date: Oct 2018 Services: Voom Fibre Option 3, 13 static IP addresses Posts: 22	Re: Any business customers in new Malden having issues? Same issue in the Guildford, Surrey area. Anywhere up to 10Mbit downstream, typically around 5 to 6 and not the 350 I pay for. Upstream anywhere from 5 to 10, not the 25 i'm meant to get. Spoke to customer service after an hour in a queue, told to reboot the Hitron. They then told me they were going to push a firmware upgrade from 4.5.10.201-CD-UPC to 4.5.10.201-CD-4UPC and to give it 15 minutes. An hour later it's still on the older version and there's no change anywhere. This is the same all week. Makes working from home very hard.