Cable Forum - View Single Post - VM Business Any business customers in new Malden having issues?

Ali195 · 19-03-2020, 20:57

Static IP VMB customer really impacted by this issue. Spent all of yesterday afternoon with 2 to 10mbps download speed but from 19:00 is slowly improved to 120mbps.

This morning it was great again, 360/20 but 10am onward & it's tanked back down again.

Rebooting makes no difference & after one hour waiting to get through they decided on an engineer.

I'm not hopeful as I don't see this being a local onsite issue but their network.

GRE is up, 24 down channels & 4 up though the values within I have no idea on.

I wish they could offer abit more than:

1. Have you power cycled the modem?
2. Speeds via ethernet?
3. ?????
4. Engineer!

Essex, SS12 region.

19-03-2020, 20:57	#6
Ali195 cf.member Join Date: Dec 2019 Posts: 8	Re: Any business customers in new Malden having issues? Static IP VMB customer really impacted by this issue. Spent all of yesterday afternoon with 2 to 10mbps download speed but from 19:00 is slowly improved to 120mbps. This morning it was great again, 360/20 but 10am onward & it's tanked back down again. Rebooting makes no difference & after one hour waiting to get through they decided on an engineer. I'm not hopeful as I don't see this being a local onsite issue but their network. GRE is up, 24 down channels & 4 up though the values within I have no idea on. I wish they could offer abit more than: 1. Have you power cycled the modem? 2. Speeds via ethernet? 3. ????? 4. Engineer! Essex, SS12 region.