[BenMcr]

Originally Posted by nialli

I had coverage issues with my Volt O2 SIM and Virgin were very helpful and sent me an unlimited Virgin Mobile SIM as a replacement. Unfortunately, I've now found the VM service over Vodafone is also poor for data (VM over EE was excellent).

I would find out exactly what's happened there.

A Virgin Mobile SIM doesn't qualify you for Volt benefits, so if your O2 SIM was cancelled within the 14 RTC window, then the Volt benefits on your cable services may be removed as well.

https://assets.virginmedia.com/resou...er_2021_V5.pdf

ANNEX A
4. If you cancel your eligible O2 Pay Monthly Mobile Plan within 14 days of: (a) you receiving your O2 SIM following you purchasing an eligible O2 Pay Monthly Mobile Plan; or (b) you re-contracting to an eligible O2 Pay Monthly Mobile Plan at the same time as purchasing Virgin Media broadband services, you will become ineligible for the Volt benefits for your Virgin Media services. Depending on the services you receive:

1. we may remove any applicable Volt broadband speed boost;
2. if you have chosen to subscribe to Intelligent WiFi Plus, you will no longer be entitled to receive the Intelligent WiFi Plus service for free (unless you take Gig1 Fibre Broadband) and standard pricing will be applied going forward; and
3. if you were receiving the Ultimate Volt Bundle and you have cancelled your O2 Unlimited SIM, we may move your Virgin Media services to the Bigger Sports & Movies Bundle (or the nearest equivalent bundle to Bigger Sports & Movies available at the time).If you would prefer to move to a different package, you should call Virgin Media to discuss your options.

5. If you subsequently cancel your eligible O2 Pay Monthly Mobile Plan after the 14 day period referred to in Section A.1.4 above, the Volt benefits for your Virgin Media services may be lost when you next recontract to Virgin Media’s services