Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

cart239 · 06-05-2012, 10:00

Hi,
I have been a TW/VM customer since 2004 & only in last 2 or 3 weeks have I had my 1st problems with them. I managed to speak to a British advisor who helped me resolve at least 1 issue & received a reduction in my bill due to this. When I asked about another issue she could not give me a direct answer.

Then to cap it all I find out that my parents next door neighbour who has also been a customer as long as I have & she received a courtesy call from VM asking if she would like to switch to a Tivo box with installation fee waved.

When I enquired, I was going to have to pay the installation fee!! Argh!

I wish VM would make their mind up about loyalty to their long standing customers.

06-05-2012, 10:00	#344
cart239 Inactive Join Date: May 2012 Location: Glenrothes Services: VM Talk Evenings & Weekends. VM 30MB Broadband. Samsung V+HD Box & VM TV XL. Posts: 3	Re: Virgin Media Customer Service- Your Personal Experience Hi, I have been a TW/VM customer since 2004 & only in last 2 or 3 weeks have I had my 1st problems with them. I managed to speak to a British advisor who helped me resolve at least 1 issue & received a reduction in my bill due to this. When I asked about another issue she could not give me a direct answer. Then to cap it all I find out that my parents next door neighbour who has also been a customer as long as I have & she received a courtesy call from VM asking if she would like to switch to a Tivo box with installation fee waved. When I enquired, I was going to have to pay the installation fee!! Argh! I wish VM would make their mind up about loyalty to their long standing customers.