[copernob]

Well I am BAFFLED! completely. I'm 76 with slight Dementia and All this is doing my head in.
The chat person said they will sort it out for me. So I said Thanks. I get my Email and find they still telling me it is £52 but next Bill is £59:58p from August 3rd 2022.
They saying I am on Volt M350 Fibre Broadband..What the HECK is Volt. I not ever been on Volt and Never asked for this Volt. I'm not directly with 02 I'm with Tesco on o2. Have never come across so much Bull Rubish in all the 30 odd years with Virgin since NTL days.
Anyone got any explanations Please. Or do I phone tomorrow again and tell them to keep it and I'm quitting Virgin. (of which I don't want to do, to loyal for that)

Why is Virgin Media still offering cheaper deals to new customers. I thought the Government had said us older customers must have same deals as New ones...