Quote:
Originally Posted by mrmistoffelees
hopefully the problem will be resolved
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I wouldn't hold your breath. He is going to do the samknows speed test, check all the power levels and say everything is fine. He hasn't got the time or training to start swapping about bits of customer equipment and ascertain where the problem lies. The best you can hope for (and I hope it works) is that he swaps the shub over and it cures the problem.