Re: How to report faulty V6 box?
In a former life, I used to manage a call centre for another telecoms company, which included monitoring calls from customers. If I caught anyone fobbing customers off and not progressing their problem, they’d be pulled up about it. Not that it happened much because my team were encouraged to use their own initiative to get problems fixed, there were no scripts to stick to, and the targets were around customer satisfaction.
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