Quote:
Originally Posted by Chris W
This thread is for everyone to note their good/ bad experiences with Virgin Media's customer service department.
Please vote in the poll, and if you have an additional comments please feel free to leave them here!
|
To be so absolutely honest.............I NEVER EVER EVER had a problem with VIRGIN MEDIA......They are bloody fantastic and so are their customer service skills 120% EVERY TIME.......but having had no option when I moved house and had to accept to go to BEYOND CABLE - arrgghhh don't even get me started.!!!!
They give Virgin a really bad name & image....none of them esp. IT lot know what they are doing, if they don't know they don't CARE & you can hear it in their voice. Sir Richard Branson should be utterly disgusted & appalled at these people.
.
I am disabled and my computer is very important for me as a way of communicating and getting any work done.
It has now been approx. 4 weeks and I still have no access at my home to the Internet even after I was sent another Router and when I call the IT people they don't know what they are doing and there are no supervisors and when they do have a go at trying fix the problem........"No it must be your computer"......I don't think so.
So finally I find out that there is some kind of an upgrade going on, AND I am still waiting to be re-connected to the internet though...............I am now at the Local Library how disgusting that I should even have to come out in this weather just to get some work done....should I send Beyond Cable a bill for all my precious time that I have now had to spend in the library when I am meant to be paying for a service and no-one gives a toss!!!!!
I'll be going to the Media next I promise maybe that will get the ball rolling. I feel so sorry for Mr Branson having these types of employees.....it really does bring Virgin down an awful lot. I have used them for years and not one complaint, I even fly with them and train it with them as they are just fantastic but after this effort well you can imagine..............Can someone please get this fixed as a few bad slack employees shouldn't ruin it for the rest of you xxxxxxxxxxxxxxxxxx
