[mr,m]

I just upgraded to V+.My order was taken by some Indian person,makes a change!
The operator virtually forced me to keep my old box,despite me telling her I did'nt want it,as I only have 1 tv what use would it be,but she insisted I had to keep it and pay £5 a month rental on it.
Anyway I was not too pleased at that,when the installer arrived he promptly packed up my old box.I told him I had to keep it,he was as perplexed as I was and he rang on my behalf to clarify the position,I was told I don't have to keep it,so he took it with him.I rang Vm to make sure they knew I hadn't kept the old box,no problem.If the installer hadn't packed up my old box I wouldn't have said anything and would be paying £5 more than I need to! Just wonder how many people have a box they don't want,this whole upgrading to V+ and having to rent the old box needs serious clarification.