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Re: Virgin Media Customer Service- Your Personal Experience
As this thread is about VM customer service I thought that to-days announcement by Satmetrix may be relevant.
Quote:
<snip>has chosen Satmetrix to deploy an operational Net Promoter program to collect and analyse customer comments whilst feeding back to customer care teams in real time.Satmetrix will create a program for Virgin Media that combines its on-demand technology with the Net Promoter discipline.
Using Satmetrix's methodology and tools, Virgin Media will collect and identify key insights from customer feedback and incorporate a closed-loop feedback process where everyone - from the front line to senior management - are empowered to make decisions that enhance the customer experience.
"Virgin Media recognizes the value of customer loyalty across all touch points of their organization," said Richard Owen, president and CEO of Satmetrix. "We are dedicated to helping Virgin Media better understand and respond to their customers' needs to improve the customer experience, and as a result, increase loyalty and growth
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http://www.satmetrix.com/satmetrix/n...?page=1&pid=67
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