Quote:
Originally Posted by Halcyon
It's not that difficult, it depends who you talk to.
For example my Dad is moving house and was mid contract. He was told he would need to pay to come out of contract.
Phoned up a day later and a much better response....they realised he can't get Virgin Services where he is moving to and if they cant provide service then you can cancel without incurring fees.
So it depends who you get through to.
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Apparently the way they work it is that they charge people a cancellation fee and then refund it when they've made you jump through hoops and finally accept that they can't provide a service at the new address.