[Taf]

The planned reduction came with a bill. I could not lock it online, so had to do a one-to-one chat with an operator.

I shall try to get a response from their website to make an additional payment and raise it to where I want it to be. To get onto the site, you have to log in, then wait for an email that gives a one-off access link.

But the past couple of days has seen no such emails generated.