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Originally Posted by joglynne
I am on a smart meter and my DD comes out on the first of every month with a bill being generated a week later on the 7th of each month.
You can edit the amount and date of your DD payments which may alter the date your bill is produced but I haven't needed to alter the dates so I'm not sure what would actually happen.
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Still not received my monthly usage bill from Octopus so dropped them an email.
Edit - their reply which still doesn't help me as I've submitted atleast 2 meter readings in the last month and all its done is said how much gas and electric used in £s and I still don't have a breakdown of units used etc, is this normal?
My last Meter reading was Feb 22nd so I guess I should take another reading on March 22nd to get the amount used and do the maths for the units used myself from month to month?
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Thanks for getting in touch!
Billing is a little different at Octopus.
We'll produce a bill whenever you hand in a meter reading which gives you full control of when you receive your bills.
Once you've added a reading, you'll receive a reminder 28 days later to add a new reading.
If you'd like a bill produced now please upload a reading into your Octopus account.
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