Charged for calls and I shouldnt have
I have just been in contact with VM after receiving a bill with £34 call charges on there when I shouldn't have.
When I took out the new contract 2 months ago I was told that my all inclusive calls would remain and nothing would change for £65 a month and for the past 2 months I've been charged correctly.
I've even sent them the email I had at the time which makes no reference to my all inclusive calls being removed all for £65 and they just wont have it, I've been though to retentions and they said they would try and listen to the call if its available.
What else can I do to prove they are in the wrong and I'm in the right?
Thanks.
|