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**Paul** · 07-10-2022, 22:33

Got an email from Bulb the other day saying they needed to increase my DD again as I was "at risk of building up debit soon".

This was clearly ridiculous, I was almost £500 in credit, and my last two monthly bills were < £200.

I dropped their support an email pointing this out and instructing them to leave the DD alone. I also asked about just paying the actual bill each month.

I was slightly shocked to get a reply at just after midnight ...

They basically offered to refund all my credit, and change my DD to take the actual billed usage each month.

I accepted.

07-10-2022, 22:33	#1503
Paul Dr Pepper Addict Cable Forum Team Join Date: Oct 2003 Location: Nottingham Age: 61 Services: Flextel SIP : Sky Mobile : Sky Q TV : VM BB (1000 Mbps) : Aquiss FTTP (900 Mbps) Posts: 27,845	Re: The energy crisis Got an email from Bulb the other day saying they needed to increase my DD again as I was "at risk of building up debit soon". This was clearly ridiculous, I was almost £500 in credit, and my last two monthly bills were < £200. I dropped their support an email pointing this out and instructing them to leave the DD alone. I also asked about just paying the actual bill each month. I was slightly shocked to get a reply at just after midnight ... They basically offered to refund all my credit, and change my DD to take the actual billed usage each month. I accepted. __________________ Baby, I was born this way.