Cable Forum - View Single Post - Virgin Media revealed as the most complained about company.

RichardCoulter · 21-10-2021, 20:32

Ofcom are independent and have no reason to say that the majority of their complaints are about Virgin Media customer service if this wasn't true.

The frail elderly lady who was left without a phone for weeks on end was particularly upsetting & worrying.

When her daughters rang to see what was going on, they casually said it would take even longer to repair. They also said that that call centre were rude and dismissive about their concern for their elderly mother.

21-10-2021, 20:32	#9
RichardCoulter cf.mega poster Join Date: Jan 2008 Posts: 10,149	Re: Virgin Media revealed as the most complained about company. Ofcom are independent and have no reason to say that the majority of their complaints are about Virgin Media customer service if this wasn't true. The frail elderly lady who was left without a phone for weeks on end was particularly upsetting & worrying. When her daughters rang to see what was going on, they casually said it would take even longer to repair. They also said that that call centre were rude and dismissive about their concern for their elderly mother.