Quote:
Originally Posted by whitwori
Hi All,
Having issues where the WiFi drops for a minute or so most days. Ethernet fine and still works when drop outs occur.
Spoke to faults loads of times, even on to them again now and I all I get it is the script response and no help.
Engineer attended last week and said he changed settings and should be fixed, nope.
Spoke to CS, can’t help speak to faults
Wondering if is a email I can escalate to?
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I feel your pain and now refuse to call that offshore call centre about any problems. After being given the runaround once too often I started legal action against the company. Part of the settlement was a dedicated contact at the office of their CEO which, unfortunately, I am forbidden from giving out.
If you get really stick, PM me and i'll see what I can do to help.
This (and CISAS) seems to be the only language they understand