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DOUGH66 · 24-10-2015, 16:43

Afternoon All. I have purchased two JVC smart tvs from PC World each were supplied with a wifi dongle, and neither will connect to my wifi or via a fixed cable. To cut a long story short, after numerous hours on the 'Knowhow' help desk, I was advised to take the tvs back for a refund. I have now purchased a Hitachi smart tv from another source, again purchased a veezy200 dongle to go with it. This time it will connect via the Ethernet cable, but will not connect via wifi. The tv detects my wifi name, and once I input my password, it will not connect. I have connected other devices via wifi using the same password with no problem. I have contact Virgin media helpline but with no joy. I would be grateful if anyone can shed any light on the possible issue.
Regards
Doug

24-10-2015, 16:43	#1
DOUGH66 Inactive Join Date: Oct 2015 Posts: 1	Smart tv connection issues via wifi Afternoon All. I have purchased two JVC smart tvs from PC World each were supplied with a wifi dongle, and neither will connect to my wifi or via a fixed cable. To cut a long story short, after numerous hours on the 'Knowhow' help desk, I was advised to take the tvs back for a refund. I have now purchased a Hitachi smart tv from another source, again purchased a veezy200 dongle to go with it. This time it will connect via the Ethernet cable, but will not connect via wifi. The tv detects my wifi name, and once I input my password, it will not connect. I have connected other devices via wifi using the same password with no problem. I have contact Virgin media helpline but with no joy. I would be grateful if anyone can shed any light on the possible issue. Regards Doug