[Emil9]

I have just emailed Neil Berkett following the advice form the threads above, and will report back if I get a response.

This is because I sent a 'signed for' complaint letter to the Customer Relations dept, Virgin Mobile, PO Box 333 Swansea SA7 9ZL on the advice of the Virgin Mobile call centre person, and a month on, received no response.

Let's see if an email to this Mr Berkett will get a response....