Cable Forum - View Single Post - Virgin Media Customer Service- Your Personal Experience

TazFTO · 07-12-2010, 09:17

Got it working, phoned VM because the broadband wasn't "special", tried downloading a file from microsoft technet & was only getting 500Kbps not KB, Kb. The engineer said that the superhub's power was "outside of working parameters", but while he was on the phone, I explained the issue. He suggested I disconnected V+ altogether from the coax cable, power & all other connections, leave it 10 mins, then retry.
The wonders of a reboot....

Now I have surround sound, on a few of the HD channels (so I guess that's based on the programme being broadcast).

Now for the Broadband to be fixed... 50Mbit link should be a little faster - as a test, I tried connecting to newsgroups on the VM news server, got 3Mbit max. I used to have the 20Mbit link at a different house & got 18Mbit.

Thanks for your help on the TV surround sound folks.

07-12-2010, 09:17	#313
TazFTO Inactive Join Date: Dec 2010 Location: Telford Services: XXL Broadband, XL TV, Phone Posts: 8	Re: Virgin Media Customer Service- Your Personal Experience Got it working, phoned VM because the broadband wasn't "special", tried downloading a file from microsoft technet & was only getting 500Kbps not KB, Kb. The engineer said that the superhub's power was "outside of working parameters", but while he was on the phone, I explained the issue. He suggested I disconnected V+ altogether from the coax cable, power & all other connections, leave it 10 mins, then retry. The wonders of a reboot.... Now I have surround sound, on a few of the HD channels (so I guess that's based on the programme being broadcast). Now for the Broadband to be fixed... 50Mbit link should be a little faster - as a test, I tried connecting to newsgroups on the VM news server, got 3Mbit max. I used to have the 20Mbit link at a different house & got 18Mbit. Thanks for your help on the TV surround sound folks.