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Originally Posted by lostandconfused
What exactly is it that you object to so much about being informed by text?
The advantages in my view are, its quicker than say sending a letter and more people will see it as oposed an update on the website.
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They sent one setence about the change - no explanation, nothing, this is not acceptable and is what I and others have taken exception to. - I want notifying of any changes, in significant detail and this is usually done by letter - this is the professional conduct I expect to receive when dealing with any large and well known business company.
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Originally Posted by lostandconfused
Also if you wanted written conformation im sure its available on the webstie or CS could arrange one to be posted out.
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CS said they were informing customers via letter as well - so what the point of this text message was, I'll never know but they could have avoided a lot of upset by not using a text message as a way and means to communicate with their customers.