Quote:
Originally Posted by ajwwood
I had had about 6 months of issues regarding daily dropped broadband connections and connection errors with On demand. I had a total of 7 engineers out, the 6th engineer called after I had to write to the CEO's office and complain as "Ryan" from complaints just loved sending standard text letters back thanking me for my complaint letters. That engineers diagnosed a REPULL was needed which was done by the 7th engineer which has cured my problems. Why this wasn't spotted earlier by the Agents on the desk or more importantly the engineers I don't know. I even had the STB and modem changed by them, seems that was just a throw away fix. Frustration? ...tell me about it!
A.  |
Been there too. Months of aggro and frustration, VM inaction, no replies to e-mails, Indian call centres telling me my PC had a virus led to me finally losing patience. I cancelled ALL services. They then requested to send an engineer out prior to me cancelling (after other engineers had been out and said nothings wrong). Anyway, new engy also diagnosed that a repull was needed which was quickly done and service is now better but not great.
Despite this I am still going ahead with the cancellation because i will not pay an overpriced rate for a second rate broadband service and third rate customer service.
It may be better but wayyyyyy too late - I'm gone to adsl2 and a bit more stability.
VM appear adept at trying to arrange deckchairs on the sinking monolith that is VM - they just don't see it.