That is what I would have thought as well, NTL have had thousands off me yet I can't be trusted with a phone for £10 a month, when I rang Virgin and pointed that out I was told sorry but there is nothing we can do.
Does anyone know the email addy of customer services at Ntl? I think I will email them and let them know how there customers are being treated, ok so it will do no good but it will make me feel better