Re: Important: Your phone service is changing
 

Only just found this thread.
I use my landline to phone my father every day. It worked Sunday and didn’t Monday so I rang from my mobile, last time I tried that a couple of years ago he couldn’t hear me which is why I use the landline. It still didn’t work Tuesday evening so I reported it Wednesday. Engineer came out and fixed it yesterday (a problem at the main box) and I mentioned about having to change to using the hub. He said they were rolling it out but didn’t seem to think it was imminent here.

Re: Important: Your phone service is changing
 

Have had 2 emails and even more texts telling me when it's happening and asking me to confirm it's ok . Haven't even got the phone connected anymore so really don't care :D

Re: Important: Your phone service is changing
 

The mud has cleared from my eyes and I now understand how the emergency backup system works. You have to keep it charged!

https://www.virginmedia.com/help/landline/switchover

Re: Important: Your phone service is changing
 

The instructions don't seem to mention a Hub2ac. I'll be gutted if I miss out on this 'upgrade' ;)

Re: Important: Your phone service is changing
 

The only thing you'll miss out on is having a phone line at all, it'll simply stop working.

Re: Important: Your phone service is changing
 

Then I'll simply stop paying for a non existent phone service. They've never offered to upgrade my hub.

Re: Important: Your phone service is changing
 

You could end up paying the same amount. Reducing the services you subscribe to may even increase what you pay as VM will be loosing the telephone rental.

Re: Important: Your phone service is changing
 

You'll be told when you have to migrate and offered a Hub swap at that point.

Or if your current line stops working the fix will likely be the swap as it's increasingly difficult to fix the analogue lines.

Re: Important: Your phone service is changing
 

Thanks for that info. Will they also be offering to rewire phone extensions throught the house or is that something I'll have to chase/ do myself?

It is a downgrade whichever you look at it. Landlines are a lot less robust as result. I just dislike the term 'upgrade' when it's clearly not.

Re: Important: Your phone service is changing
 

When my line became faulty at the exchange I had to move my landline phone and put it next to the hub.

Re: Important: Your phone service is changing
 

I've had to move my main landline next to the hub, however with it being a DECT system the other units can still remain where they are.

It's another annoyance deigned to save VM money and make landlines worse. First it was mobiles using 'Wi-Fi calling' because in many places the mobile signal is shocking (my own address included) so now if my internet is down I can't use my mobile.
And now, they've done the same with Landlines. Marvellous isn't it. Upgrade my arse.

Re: Important: Your phone service is changing
 

Voice over WiFi is part of a mobile spec that also includes Voice over LTE - it moves the voice calls to IP delivery and means you can continue to make voice calls once 2G and 3G signals get switched off.

I'd be interested in knowing how you'd expect Openreach or Virgin Media to provide analogue phone services using kit that no-one is making spare parts for or over a full fibre-to-the-Hub connection.

Re: Important: Your phone service is changing
 

Yea I get all that, it doesn't get away from the fact the service is less resilient and useful as a result though. Lose the broadband connection, lose everything.

Re: Important: Your phone service is changing
 

Can you not change mobile provider for better signal?

Re: Important: Your phone service is changing
 

Sadly no, it's a black spot, it's not even rural.