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-   Virgin Media Fixed Phone Service (https://www.cableforum.uk/board/forumdisplay.php?f=59)
-   -   Important: Your phone service is changing (https://www.cableforum.uk/board/showthread.php?t=33711644)

RichardCoulter 18-01-2023 17:51
Re: Important: Your phone service is changing
 
Quote:
Originally Posted by BenMcr (Post 36143890)
They can use a DECT wireless handset, use standard phone cabling to extend from the Hub, or Virgin Media can go out to amend the wiring if a customer doesn't want to do either of those.
Do you know if Virgin will charge to amend the wiring in these circumstances?

BenMcr 19-01-2023 10:11
Re: Important: Your phone service is changing
 
Not as far as I know.

Mr K 19-01-2023 10:22
Re: Important: Your phone service is changing
 
Just stick with a SHUB2ac, then they can't downgrade your phoneline. :)

BenMcr 19-01-2023 10:22
Re: Important: Your phone service is changing
 
Quote:
Originally Posted by Mr K (Post 36143947)
Just stick with a SHUB2ac, then they can't downgrade your phoneline.
It can - it'll be turn it off.

Mr K 19-01-2023 10:30
Re: Important: Your phone service is changing
 
Quote:
Originally Posted by BenMcr (Post 36143948)
It can - it'll be turn it off.
They'd be in breach of contract if they haven't bothered to supply anything newer. Existing customers go swivel, as ever.

techguyone 19-01-2023 10:37
Re: Important: Your phone service is changing
 
Quote:
Originally Posted by Mr K (Post 36143952)
They'd be in breach of contract if they haven't bothered to supply anything newer. Existing customers go swivel, as ever.
On that note I wonder if it would be worth just cancelling and letting my wife join as a new customer and get a better deal that way (or is something marked on the address to make that not possible)

BenMcr 19-01-2023 10:49
Re: Important: Your phone service is changing
 
Quote:
Originally Posted by Mr K (Post 36143952)
They'd be in breach of contract if they haven't bothered to supply anything newer. Existing customers go swivel, as ever.
They send you a Hub 3, 4 or 5 to support the phone service. If you don't install it then they can't provide the phone service to the 2ac, so the alternative is to disconnect the line as Virgin Media are physically turning off the kit that runs the analogue lines.

tweetiepooh 19-01-2023 12:47
Re: Important: Your phone service is changing
 
Our line comes in, the coax goes one way to the Tivo/SHubs, the twisted pair goes the other way to sets of sockets from which our phones and devices are plugged in. We have one device powered off the phone line, one old wired phone for emergencies and the wireless set.

Ms NTL 19-01-2023 12:56
Re: Important: Your phone service is changing
 
Quote:
Originally Posted by BenMcr (Post 36143946)
Not as far as I know.
In the community site, the mods said that VM will do so.

nodrogd 27-01-2023 20:13
Re: Important: Your phone service is changing
 
Quote:
Originally Posted by Ms NTL (Post 36143964)
In the community site, the mods said that VM will do so.
Had my line changed over in November. Hub on 1st floor, master socket on Ground Floor. Used to have 2 lines with NTL, 1 now disused to 1st Floor. Tech came & spliced the unused line to the one still in use at the omnibox & connected the old 1st floor master socket to the hub.

Works perfectly & no charges for the work.

Mr K 27-01-2023 20:51
Re: Important: Your phone service is changing
 
Quote:
Originally Posted by nodrogd (Post 36144540)
Had my line changed over in November. Hub on 1st floor, master socket on Ground Floor. Used to have 2 lines with NTL, 1 now disused to 1st Floor. Tech came & spliced the unused line to the one still in use at the omnibox & connected the old 1st floor master socket to the hub.

Works perfectly & no charges for the work.
It won't work perfectly if your bb falls over, where as an independent phone line would.

pip08456 28-01-2023 00:47
Re: Important: Your phone service is changing
 
Quote:
Originally Posted by Mr K (Post 36144541)
It won't work perfectly if your bb falls over, where as an independent phone line would.
As is the same with every ISP and phone provider. Welcome to the future.

Paul 28-01-2023 01:19
Re: Important: Your phone service is changing
 
Quote:
Originally Posted by Mr K (Post 36144541)
It won't work perfectly if your bb falls over, where as an independent phone line would.
That depends on why your BB fell over, a cable fault is just as likely to take the phone out as well.

Maggy 28-01-2023 09:53
Re: Important: Your phone service is changing
 
It's already changed.VM removed the telephone connection.Left with BB and TV.

BenMcr 28-01-2023 10:35
Re: Important: Your phone service is changing
 
Quote:
Originally Posted by Paul (Post 36144553)
That depends on why your BB fell over, a cable fault is just as likely to take the phone out as well.
And Virgin Media will usually only patch or replace the coax now anyway and convert the phone at the same time.


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