Cable Forum - O2 Confusion over "extras"

Cable Forum (https://www.cableforum.uk/board/index.php)

- Virgin & O2 Mobile Service (https://www.cableforum.uk/board/forumdisplay.php?f=93)

- - O2 : Confusion over "extras" (https://www.cableforum.uk/board/showthread.php?t=33711497)

Confusion over "extras"

I believe I should have access to one inclusive extra which I didnt pick.

Today i got an email reminder to pick my "included extra".

I click the link and it redirects me to O2's home page (the sort of thing that happens when a website has a 404 redirect).

If I login to my o2 account all extras have a monthly fee.

Do others on Volt get a free extra or is this normal they not inclusive?

Quote:

Hello,
Don’t forget about picking your favourite O2 Extra, it’s part of your plan.
Head here to recap on the options and take your pick.
Any questions? You should find the answers here.
Thanks,
O2

Re: Confusion over "extras"

As far as I know you still get an extra on eligible plans. The only Volt restriction is this

https://www.o2.co.uk/extras

Quote:

If you've made an eligible purchase through Virgin Media or bought an eligible tariff as part of a bundle or service with Virgin Media, you won't be able to select Amazon Prime Video, Amazon Music Unlimited or Audible as your Extra.

Re: Confusion over "extras"

Thanks, dont think I will bother to report it.