Re: Is Virgin still crap?
 

I'm happy with the internet part, but not much else, including price changing and the 18 month dance to get a half decent deal.

All is not lost though, after forever with no competition BT Openreach will have got fibre in by the time of the next contract renewal. Given that I only actually need Internet and nothing else, and VM actively penalise you if you don't have their all inclusive packages, I'll be giving very serious consideration to going with Openreach.

Re: Is Virgin still crap?
 

Their service has been fine for me, for 22 years.
However, their prices may end up driving me away.

I now have FTTP as my backup, and its also working perfectly.
Their 900M is cheaper than VM (and far better upload speed as well).

When my current contract runs out (or even a month or two before) I'll be considering dropping VM.

[ My contract and discount finish at the end of August ]

Re: Is Virgin still crap?
 

I completely agree, service side, VM has been very good, it's the damned pricing that just kills it.

It'll be odd for me with VM being literally the only game in town for many years to have Openreach rolled out in the next 1-2 yrs and of course Openreach allow many other service providers to use their infrastructure, like. Sky, BT, Vodafone, TalkTalk, Zen, and Plusnet.

I'm hoping that competition will be intense and I'll be in a good position finally after having to either suck up any shit VM deals or go to something like a 7Mb ADSL instead.

Re: Is Virgin still crap?
 

:tu:

Re: Is Virgin still crap?
 

TV overpriced? Talking Pictures is as cheap as chips, you old skinflint!

---------- Post added at 19:53 ---------- Previous post was at 19:50 ----------

People complain, as they do, but for me the TV service with the 360 box is brilliant. I just wish they provided a streaming / terrestrial option with all popular streamers available, together with a universal search facility.

---------- Post added at 19:56 ---------- Previous post was at 19:53 ----------

It should be emphasised (as you have hinted at) that the complaints were mainly from people who were complaining.

I think I get the picture. Why don’t they just leave?

Re: Is Virgin still crap?
 

Ummmm, what ?
All the complaints would be from people complaining, obviously. :dozey:

Re: Is Virgin still crap?
 

Price rises and awful customer service drove me away to FTTP and a cheapo Sky deal. Now there is an altnet also putting fibre on the poles around here I've got even more choice so I'll never consider virgin for broadband again until they begin to get away from the old cable technology that isn't a patch on FTTP for latency/jitter.

Might go back to them for TV as Sky Q is pants compared to Tivo on the V6, but VM have gotten rid of Tivo too so not entirely sure I'd bother. Plus you have to take their broadband which would just be pointless.

Re: Is Virgin still crap?
 

What I meant was the complaints to Ofcom were made in relation to the way their complaint was handled by Virgin Media. Sorry that wasn't clear.

Re: Is Virgin still crap?
 

BT is expected to increase its monthly prices by nearly 15% on 31st March 2023. This is the largest the UK has seen for broadband in decades, after combining the latest CPI inflation rate of 10.5% with BT's built-in price increase of 3.9%.
However, if you’re a BT customer, you may have agreed to an annual price rise when you signed up, as it's often part of BT's terms and conditions. This means it's unlikely you’ll be able to cancel your contract without having to pay an expensive exit fee.
Customers of BT’s other broadband brands, Plusnet and EE Broadband, are subject to the same annual price increase percentage on the 31st March. The annual BT price increase affects the majority of its residential broadband customers, as the policy is now part of its T&Cs. All new BT customers who signed up or re-contracted with BT after September 2020 would have been subject to an annual price increase in line with inflation plus an additional 3.9%.
This means that you won’t be able to end your contract early without paying an early termination fee. However, you might find that if you're approaching the end of your contract, you could save money overall by paying a few months' worth of early exit fees and moving onto a cheaper broadband deal.” https://www.uswitch.com/broadband/gu...-consumers-do/

Re: Is Virgin still crap?
 

You've hit the nail on the head, I have never had a problem with the service but I am fed up with their pricing.

Re: Is Virgin still crap?
 

I am now on FTTP and service is more consistent and cheaper with a far better upload speed.

Been gone from VM after being a Cable customer for 20+ years straight.

Pricing was unrealistic and are which was once fine started to have more and more issues with bandwidth and latency.

Re: Is Virgin still crap?
 

This is probably the closest answer to the question i was asking but thank you all for your input.

Indeed, i have no need for TV or any other service other than internet, which by the sound of things generally "quality wise" (if you're not judging just on throughput) still sounds inferior to the alternative due to the jitter introduced by the DOCSIS standard. From what i can see they only just finished upgrading to 3.1 from 3.0 a short while ago and from what i can also gather is they have 4.0 on the horizon. Might be worth seeing how that goes before i think of migrating back.

I already have FTTP with my current provider so i think ill just sit on that for a few more years and see what VM have up their wizard's sleeve.

Re: Is Virgin still crap?
 

In a few years Virgin will offer higher inflation busting prices, phone & TV via the Internet only and offer even higher speeds.

There will, thankfull, be more competition, so it will be interesting to see how it pans out.

Companies generally seem to be in it to make a quick buck these day's and sell them on after a few years, so Virgin may even have a new owner.

Re: Is Virgin still crap?
 

The broadband is good when it works, the customer service is an absolute disgrace I've never experienced anything worse than them, the constant price rises at every chance they get.

Re: Is Virgin still crap?
 

Totally agree.