What's the best time to get through to VM UK call centre?
Our current VM contract expires this month so I tried to call Retentions this afternoon. However, instead of getting through to the UK call centre, I got through to a foreign call centre. The lady I spoke to was doing her best to be polite and helpful but the line was very poor so I missed a lot of what she was saying. She was obviously working through a script and didn't want to go to the nitty gritty of seeing what deal could be arranged. I made my apologies and ended the call because I was missing about half of what she was trying to say.
Is there a best time of day to call Retentions to get through to the UK call centre? They have always been very helpful and bad lines are not a problem. They can usually sort out a deal straightaway without having to go through a script asking for my favourite channels etc., which is why I would rather speak to them. |
Re: What's the best time to get through to VM UK call centre?
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Early, 9 am if possible. I've always got UK ringing at that time. In the afternoon it's a lottery. I also suspect you may have a better chance if you ring 150 from a VM landline (if you have one) rather than a mobile but that's just a hunch. |
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Re: What's the best time to get through to VM UK call centre?
I phoned this morning and got straight through to Retentions at a UK call centre. The lady i spoke to was extremely helpful and polite and managed to sort out great deal for me...essentially the same as we have now but with a slightly bigger discount (result!). She even arranged for someone to come out to fix our outside cable junction box, whose cover has been broken for months, which I tried and failed to sort out with VM back in the bad old lockdown days, when you couldn't speak to an actual person without waiting for hours.
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Re: What's the best time to get through to VM UK call centre?
Which aspects of VM's customer service are offshored and which are based in the UK?
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Re: What's the best time to get through to VM UK call centre?
thank you for the reply.
Anyone care to hazard a guess as to why almost all of their customer service is offshored? |
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If overseas and outsourced call centres are used as an overflow, I am curious as to why, if correct, that only retentions is UK-based.
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even retentions now seems to be at least partly outsourced and offshored.
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Just ring early (9 a.m) and you should be fine. |
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It now seems that retentions has now been offshored. Are there any parts of the VM customer service operations that are still based in the UK?
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