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-   -   Virgin : Other ways to pay (https://www.cableforum.uk/board/showthread.php?t=33711367)

Jaymoss 28-09-2022 16:59

Other ways to pay
 
Virgin mobile closed my account yesterday with the number port and it so happened it was my billing date so I assumed I was paid up and cancelled my Direct Debit.

Today I got another bill showing I was actually paying in arrears.

I called to find a way of paying the final bill only to be told the only way is to give card details. Bare in mind this is an Indian call centre and they would need the 16 digit number expiry and CVV. Enough info to fleece me totally.
I said there is no way I am giving them details. They insisted they do not save the details. I said for all I know you could be sat there with a pen and paper.

I made sure they put a note on my account that I want to pay the bill but they are not offering me a way I can pay it securely. It is only £6 but no way am I risking it. Will see what happens

Question is is there another securer option like a sort code and bank account I can make a direct payment too?

SnoopZ 28-09-2022 17:11

Re: Other ways to pay
 
Is this any help, scroll down?

https://www.virginmedia.com/help/bil...nExternal=true

Jaymoss 28-09-2022 17:17

Re: Other ways to pay
 
Cheers that is only allowing me access to VMedia site and cable bill.

I think when the DD fails I might be able to get a paper bill and their bank details should be on that hopefully

SnoopZ 28-09-2022 17:35

Re: Other ways to pay
 
Have you not got something like Revolut which lets you create a once only CC/debit card, if not why not they're great?

Jaymoss 28-09-2022 17:38

Re: Other ways to pay
 
They all need photo ID

SnoopZ 28-09-2022 17:42

Re: Other ways to pay
 
Quote:

Originally Posted by Jaymoss (Post 36135265)
They all need photo ID

Damn understandable.

If only you could use Paypal.

Jaymoss 28-09-2022 17:51

Re: Other ways to pay
 
I have sent the CEO an email asking for bank details hahaha when in doubt go to the top hahahaha

GrimUpNorth 28-09-2022 22:19

Re: Other ways to pay
 
Could you not set the direct debit up again?

Jaymoss 28-09-2022 22:47

Re: Other ways to pay
 
Quote:

Originally Posted by GrimUpNorth (Post 36135293)
Could you not set the direct debit up again?

Not given the option due to the account being closed and this a final bill. Ideally that would have been good

Itshim 29-09-2022 18:27

Re: Other ways to pay
 
Virgin media shop ?

Jaymoss 29-09-2022 19:00

Re: Other ways to pay
 
I called collections and there was a adjustment meaning I did not owe what I thought and they wrote off the little bit left

SnoopZ 29-09-2022 19:17

Re: Other ways to pay
 
Quote:

Originally Posted by Jaymoss (Post 36135411)
I called collections and there was a adjustment meaning I did not owe what I thought and they wrote off the little bit left

Good news. :)


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