Re: £3000 spent and Virgin can't connect me
 

I think Foo Fighter just means the customer plonks a box at the edge of the property that has power which VM can put a superhub in, then the customer can be responsible for getting the data back to the house.

Fibre run or a microwave or airfibre link would work. Latter one wouldnt need any additional kit in the box either, straight cat6 out of the hub and up a pole!

Re: £3000 spent and Virgin can't connect me
 

Hi Bluebaron, do you want to PM me your address details and I will check out your options for connectivity here. I can confirm though that 300m is more than double the distance we would entertain for any kind of drop cable feeding a customer.

Cheers

Re: £3000 spent and Virgin can't connect me
 

Done thanks Weesteev.

Re: £3000 spent and Virgin can't connect me
 

Have replied to you now BB, we can drop an update in this thread once we have had a catch up :)

Re: £3000 spent and Virgin can't connect me
 

Attachment 28705

Thanks, this is a screen shot of the run I installed.

Re: £3000 spent and Virgin can't connect me
 

Can I suggest you edit the picture to remove the road name, as it identifies your location to anyone viewing the post?

Re: £3000 spent and Virgin can't connect me
 

UPDATE:

I took this to the adjudicator who today ruled in my favour. I have received a judgement for all my out of pocket expenses plus £200 for inconvenience.

Quote,
“ I find that the company does not adequately address or respond to the issues raised by the customer in his complaint. I am also mindful of the customer’s submission in respect of the difficulty he experienced in trying to contact the company about his complaint. Upon careful review of the submissions made by both parties, I find that that the standard of customer service that had been provided to the customer had fallen below a reasonable standard. I find that this amounts to a failure in duty of care owed to the customer by the company”.

Re: £3000 spent and Virgin can't connect me
 

Good result!

Re: £3000 spent and Virgin can't connect me
 

Re: £3000 spent and Virgin can't connect me
 

Fantastic. Shame you had to go through all the red tape.

Re: £3000 spent and Virgin can't connect me
 

Yep lucky for me I’m time rich.

VM didn’t even offer a defence so no submissions.

Re: £3000 spent and Virgin can't connect me
 

Great news. 90% of complaints about VM taken to CISAS result in a positive outcome for the customer, which is revealing in itself.

Re: £3000 spent and Virgin can't connect me
 

Just to clarify that 90% statistic, 45% were upheld and 45% were settled*.

https://www.cedr.com/consumer/cisas/reports/

* Settled: by mutual agreement of the parties. Upheld: fully or partly in favour of the customer

Re: £3000 spent and Virgin can't connect me
 

I assume the 45% settled prior to final judgment are the cases of such egregious customer service even VM won’t try to defend it.

Re: £3000 spent and Virgin can't connect me
 

Probably...