Registering loss of fixed line service
My phone line went dead and my broadband has been going on and off for days. I suspect cityfibre have damaged the underground cable going into my house as they put fibre optic in my street recently. I reported the fault using my neighbour's landline, but I am wondering if I need to phone another number to register loss of service or does reporting it automatically register it? Virgin said there is a fault on my line and the engineer will come on friday.
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Re: registering loss of fixed line service
It is automatically registered when you report the fault.
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Should I cancel the engineer and is there a charge for cancelling? |
Re: Registering loss of fixed line service
If you are happy that it's working, cancel. There is no charge for cancelling.
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I will ask him to check the green box outside as the doors have been blowing open sometimes. |
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https://www.virginmedia.com/legal/price-guides Quote:
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