Password
 

Any idea how I can confirm my password , asked for it when I called retentions. Got around that ,however it must have been created 15 years ago. Everytime I call am asked , as I can not recall it how could I do a reset?

Re: Password
 

Maybe this will help, it requires you not to enter a password then you get a human they should be able to send a password reminder through the post or reset over phone that link says.

https://community.virginmedia.com/t5...891866#M170505

Re: Password
 

… or change it in MyVirginMedia.

Re: Password
 

Hi Itshim
VM have recently updated My Virgin Media and you should be able to update it by logging in there.

When logged in click on Account Settings > Account Details > scroll down to Telephone Security Details (memorable word) > and then click on Edit

Re: Password
 

Confused seems to say it will change password to e mail ? That works fine , tried to use it with agent 2,3,5 letters but it didn't work ,as I said don't take a lot to confuse me :erm:

Re: Password
 

It clearly says Telephone Security details, I've just looked.

Maybe you didn't scroll down to the bottom of the list?

Re: Password
 

So what you mean given it a go