Originally Posted by Paul (Post 36125775)

According to that, I should have it by April 2024.

Originally Posted by Thorski (Post 36125690)

Hi, newbie here.
Wasn't sure where to post this and being a virgin customer decided maybe this was the right sub?

So, virgin have held a monopoly in my area for as long as I've been here (about 13 years). I have nearly every year asked bt/open reach when they're going to upgrade their internet in my area as quite frankly it's pathetic (average is less than 10mb).

I'm at the stage now where I'm sick of virgin ripping me off and want to change to another provider, or at the very least have that option.
The trouble is, I don't know what to do or who to speak to. With the country apparently at over 90% fibre ready and me living in a well built up area I'm dumbfounded as to why we still don't have any competition to virgin in terms of speed.

So my question is, who do I speak to about actual time scales of getting faster internet in my area? Openreach have been less than useful each and every time.

Originally Posted by Paul (Post 36127923)

Well, its coming here a lot sooner.
They are fitting the fibre to our poles at this very moment.
Went out and asked them when I'll be able to actually get it and they said in about 6 to 8 weeks.

Originally Posted by Qtx (Post 36131121)

So it took about 5 weeks after you saw them doing that work?

A friend has been asking how long this takes as a company (not BT/Openreach) had installed fibre cabling to box's above all the doors to the flats where he lives a month ago and the guy doing it told him its for fibre broadband (he already has FTTC) and he will be able to order it through most ISP's. So I assume they are doing in on behalf of Openreach although it did have their company name on the box's which isn't an isp's name.

Checking the address for superfast broadband on Openreach it says he can't get it yet but it does say build program complete for the area.

Originally Posted by Qtx (Post 36131121)

So it took about 5 weeks after you saw them doing that work?

Originally Posted by Qtx (Post 36131121)

Checking the address for superfast broadband on Openreach it says he can't get it yet but it does say build program complete for the area.

Originally Posted by pip08456 (Post 36131126)

What is the company name on the box, was it Openreach?

Originally Posted by Paul (Post 36131130)

Yep. :)


The Openreach site is useless, they told me its not available at my address, and there are no plans for my area atm. :rolleyes:

All the work round here was done by "Map Group UK".

Originally Posted by Paul (Post 36131130)

The Openreach site is useless, they told me its not available at my address, and there are no plans for my area atm. :rolleyes:

Originally Posted by pip08456 (Post 36131126)

What is the company name on the box, was it Openreach?

Originally Posted by Qtx (Post 36131143)

There was me thinking their site would be spot on with its info :p:

---------- Post added at 10:07 ---------- Previous post was at 10:06 ----------



Complete technology group, or something very similar. Not a name that stood out to me at all

Originally Posted by pip08456 (Post 36131150)

I don't think Openreach use them but I could be wrong.

I would advise your friend checks if any AltNets are also in the area.