Re: Changes to Virgin TV (2021)
Ok I'll bite. Mrs japitts works in back-office admin for a financial services firm - their processes are still in turmoil to this day, heavily reliant on paper files and not helped by a round of cost-cutting redundancies a few months back.
Some of the external (i.e. from customers) emails she has to deal with are, frankly, outright rude - so I've developed a bit of grudging sympathy for firms who are genuinely trying to muddle through. But this is OT for this thread. |
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Doubt it will be closing as it is advertised as part of Discovery Plus unlike the two channel that closed last month. |
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I'm surprised that a financial services firm is still reliant on paper files! I'm afraid I don't see the correlation with poor CS & rude customers. ---------- Post added at 18:32 ---------- Previous post was at 18:22 ---------- Quote:
It's post #586 https://www.forumbox.co.uk/forum/thr...dge/?pageNo=20 |
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---------- Post added at 19:04 ---------- Previous post was at 19:02 ---------- DMAX has pretty decent ratings, especially relative to Discovery's other channels. I can't see it closing. |
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I'd keep quiet about that if I were you. Any company still relying on paper files is living in the dark ages. what would happen if there was a fire - no more customer service? Absolutely no excuses for a company not to be back up to speed after 10 months + |
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If our customer service was poor it would be very costly for the company. |
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Not all work processes can go paperless, it's not a question of simply being "behind the times". And even paperfree businesses can have problems because of it.
Also, all businesses are different, just because many can cope with changing things in a short time period doesn't mean they all can, even big businesses. Even though I may dislike a company or their service unless you work there you don't know why things are the way they are. The general public usually have a greatly simplified idea of what goes on and is required to do something. In my own work life I've seen how complicated, how many things need factored in for something that looks outwardly straightforward. What looks to the outside world as "you just do A, B and C" is actually more like "you need to do A to Z, Aa-Zn and then go back to Fr846" and those that work there are wanting to curl up into a ball in a dark room...and that was pre-Covid. And that can just be the regulations. Back on topic...the EPG still says Channel Off-Air for DMAX, so I was wondering...maybe it's getting replaced by a HD version on VM? Not saying it's likely, just an alternative suggestion to closing. |
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I think it's more a EPG thing no HD version is on the horizon as far as we know, then again we never got info about Lifetime closing lol. |
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DMAX and the +1 are both showing off air on March 1st and 2nd, however the EPG is populated again from the 3rd March.
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VM CS is absolutely shocking and, again, they have lost TV customers. |
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And all the long-standing TV companies are losing customers, it's not all down to bad service, much of it is the march of technology, new types of offerings, and change in demand. |
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I’ve always received good service from Virgin Media, and that includes the out-of-hours Indian call centres.
My conclusion is that either: 1. Service varies from region to region or 2. The customers who complain are being either hostile or unreasonable. Seriously, I don’t know which is correct. I can only speak from my own experience. My daughter recently had an awful experience with Sky. I don’t think VM would have treated her like that. By the way, both my daughters, who experienced VM while living with us, say they would subscribe to VM if they had that option. Better the devil you know, I guess. |
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The dire service i'm referring to at the moment is that VM is impossible to contact, even for cancellations or faults (the latter I have petsonal experience of). Euronews looks like it will be disappearing from our screens: https://rxtvinfo.com/2021/euronews-f...nancial-crisis |
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I've had to contact VM CS a couple of times recently and had no problem getting through to them at all. A 150 call both times with a bit of a wait but not unreasonable, and the UK call handler couldn't have been any more helpful.
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I cannot comment on the ‘dire service’ you refer to. We only have your word for that. I can only say that I contacted VM not too long ago. No problems experienced. |
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Same with SKY i've had excellents cs from them yet i know a few who've had poor cs from them. |
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You arrogantly refer to these as 'excuses'. This is as ridiculous as saying that someone who lost their hand in an accident is using this as an excuse to be rude by not shaking someones hand! If you think for some reason that i'm lying, don't take my word for it then, take a look at the various posts all over the internet (including their own community forum). ---------- Post added at 03:30 ---------- Previous post was at 03:26 ---------- Quote:
Others, including myself, tried for weeks or months to sort out issues. I never had any problems with Sky, but the last time I contacted them was over 20 years ago. Hopefully they haven't gone downhill too! |
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What if somebody has this disability - should they be prevented from taking certain jobs that they may actually be technically very good at?
Should somebody with tourettes be prevented from getting a job in customer support - just because it may offend the callers? It could be that some of the rudeness from CS and TS staff at many companies is actually down to some form of disability with a few of the operators. Should somebody with a disability which can appear to be rudeness - be so quick to complain where somebody they are seeking support from is rude to them? Percentage wise - I've had as many bad calls with Sky as I have with VM - still subscribe to both, but not had many from either. Quote:
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But that is discrimination due to disablity.
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---------- Post added at 09:16 ---------- Previous post was at 08:39 ---------- I think it is one of the occasional glitches you see having an EPG beyond seven days. Quote:
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As a kid, I longed for my own phone line for internet access and analogue cable TV in my bedroom. Through the years, switched to broadband, got rid of the telephone line, got rid of the TV... now just need broadband. Linear scheduled TV is as dead as the dinosaurs and only really relevant for those who are stuck in their ways, not to be disrespectful to anybody but that is the truth but even the older generation with apps built into their TV's are able to use iPlayer. Remember when VOD was the jewel in the Cable crown? I wonder how much that cost them, in the grand scheme of things, it was merely a stepping stone. How long before the cable TV model is obsolete and the cable STB is literally a posh Roku box if it is not nearly one already. |
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Do we not get BT Sport ultimate in HDR? Just got a new OLED telly
We get Atmos |
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Ultimate in HDR is for BT apps only - no platform has it - not even BTtv.
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Would you get on a train with a blind driver! An EPG going beyond 7 days shouldn't cause any issues in itself, it's the usual poor quality from the company doing the VM EPG these days. |
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But slagging off somebody at CS who has been poor or abusive may be slagging off somebody with a disability - like yourself. Some people are finding it hard to cope mentally at this time.
Its seems ok to slag off people without knowing if they have a 'disability' - but can not be slagged off yourself due to a 'disablility'. I often find that when speaking to somebody at CS/TS who is not helpful or is stuck to a script - it is often easier to hangup and start again. So how come it would be wrong to employ a white person in an Asian restaurant? That sound racist! This is off topic really so shouldn't go any further here. Quote:
---------- Post added at 16:55 ---------- Previous post was at 16:54 ---------- Many channels do not release 14 days ahead - like ITV and BBC. As this was an issue from the 1st of the month and was more than 10 days - perhaps it was the channel. But the guide data current is sometimes poor quality from the supplier - I agree. Quote:
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Thought this thread was changes to Virgin TV not about Customer Service. Just had to trawl through a lot of drivel that has nothing to do with the thread
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The law also contains provision that specific races can be employed in order to maintain an authentic customer experience eg in an Indian restaurant. I see what you mean about the advance EPG & channels not releasing their schedules in advance. It seems odd though that there would be a gap in the middle of their released schedule. Channel 5 isn't showing any information from next Saturday on my box btw. |
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Channel 5 channels have been a problem for months now and are always late on VM.
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Surely this should have been sorted out by now. Its the same sometimes with the Sky Sports Racing channel and a few other channels as well. |
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MTV Play app is at the top of the list on this new VirginTV page dated today (4th)
https://www.virginmedia.com/virgin-t...virgin-tv-apps |
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That link doesn't specify if on TV360, so someone else will have to confirm that. |
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But, we get WSJ and DW instead. WTF?? |
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Information was given to Media Boy HQ on Tuesday but we just logon today. |
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I wonder if there's much difference from the V6 OnDemand version to the MTV Play app to justify the cost? |
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The MTV app should only chargeable on Mixit TV or Player, who don't get MTV. Everyone else should have it included.
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Anyone on Mixit with the Lifestyle Personal Pick will also get it included. |
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As the UHD for Sky Entertainment and Sky Cinema is under a paywall for the majority of VM customers, do you think it's likely the same with happen for Sky Sports UHD? |
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No idea. No-one out of the content negotiation teams will know until it's announced.
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<Edit wrong thread>
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Is this different on Virgin Media? |
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I still pay £7 for sky Sports HD Channels!!!!
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My friend has the original tivo box and the superhub 2. Any idea how I can get him upgraded with his tech?
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Imo it's ridicolous charging for HD in this day and age. |
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I've got skyQ with multi room and I do not get UHD free! |
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Edit: just seen on SKYs forums they have now stopped including UHD in multiscreen as of July last year, shows how long it's been since i had multiroom lol. |
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It’s just Sky that likes to charge extra for the picture quality content. Hopefully, competitors will put them to shame for this practice sooner rather than later. |
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Amazon Prime & Disney + offer UHD sometimes in HDR Yet on Now TV it is an extra £3 a month for HD Shocking when your already paying a tenner a month for a handful of channels or £12 for Cinema |
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With competitors content available in both HD , UHD and HDR and offering the ability to watch on a wide range of devices and upto 4 concurrent streams its laughable that both Sky and Virgin continue with these absurd amounts for greater picture quality and multiroom. Last time I looked Sky was something like £14 for Multiroom :shocked: |
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There is a offer on my account atm multiroom £10p/m with 2 free boxes then £50 per additional box, still a no from me i'll just use SKYGO on my chromebook lol. |
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Looks fine on my TV, maybe you need a new telly.:D |
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Mix is listed under sports in the SkyQ EPG but you don't get HD included even though you have it free for sports channels! |
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Article on Virgin TV Edit about the new MTV Play app:
https://www.virginmedia.com/virgin-t...p-on-virgin-tv I'm not entirely sure what content the app includes that wasn't already available via the main On Demand and Catch Up menus but I'm sure some viewers will find it useful with everything in one place. A press release has also gone out today with a few quotes including... "Virgin TV is all about giving our customers all of their favourite content and streaming apps in one place." I expect the arrival of Disney+ and Discovery+ will be met with a much bigger reaction. |
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Lifetime HD closed as scheduled. The closure slate is a bit random, they've redirected viewers to other channels like usual and the inclusion of both TLC and MTV makes sense, but Sky One and Paramount Network don't. I think they should have listed ITVBe and CBS Reality which are aimed at the kind of demographic that Lifetime HD was.
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Lifetime HD closed at midnight last night
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Not for 2021 but looks like BBC THREE will be making a linear comeback in Jan 2022
https://www.bbc.co.uk/mediacentre/20...5Bpost+type%5D |
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Virgin TV channel guide (updated for March 2021)
https://www.virginmedia.com/virgin-t...-channel-guide Desktop: https://www.virginmedia.com/content/...March_2021.pdf Mobile: https://www.virginmedia.com/content/...March_2021.pdf |
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Looks like Channel 198 for YouTube has now closed. Saying you need to go via the app section now
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...Which is far easier than scratching around for the channel number on the EPG.
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You can also get to the YouTube app through 'My Shows', it's at the bottom below your recordings. |
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Does anyone here know if VM still plans to fix the broken Radioline app on the V6?
This handy app made up for the very poor range of radio stations available in the EPG. |
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I was wondering about Radioline a few days ago. I've got my remotes coming today
for my upgrade to Virgin 360 so I'm hoping that it will be working in the app store. |
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Yeah, Radioline works on the 360.
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Alternative language streams are available by pressing Red on France 24 English HD (624) and then going to the language section. |
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What's missing from Radioline app?
Just to check here, you're definitely using the Radioline app from Apps and not the 'Radio' option from the Guide? |
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Smooth Country is there if you click on the menu and do a search by typing it in.
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I think Virgin Media need an wee tiny up (If channels not list they stay on same EPG number as now)
Entertainment & Lifestyle:: 104. Channel 4 HD 106. E4 HD 107. BBC THREE HD (For rumoured January 2022 launch) 108. BBC FOUR HD 109. BBC ONE London HD (England only) 109. BBC Scotland HD (Scotland only) 109. Channel 4 (Wales only) 110. Sky One HD 111. Sky Witness HD 112. Sky Comedy HD 115. ITV2 HD 117. ITV3 HD 118. ITV4 HD 119. ITVBe HD 121. Sky Arts HD 122. Sky Crime HD 123. SYFY HD 125. W HD 126. Alibi HD 127. Dave HD 135. E! HD 136. Sky Replay 137. Challenge 138. Pick 139. Sky Witness +1 140. Sky Crime +1 141. Channel 4 +1 142. 4Seven HD 143. E4 +1 144. More4 HD 145. More4 +1 146. 4Music 147. CBS Reality 148. CBS Justice 156. S4C HD 157. FOX HD 160. SYFY +1 163. TLC HD 164. ID 165. Quest HD 166. Quest Red 167. DMAX 168. Food Network 169. HGTV 170. TLC +1 171. ID +1 172. Quest +1 173. DMAX +1 176. Comedy Central Extra 177. BET 178. 5 USA +1 179. 5STAR +1 180. CBS Reality +1 181. CBS Drama 182. horror channel +1 183. Comedy Central Extra 184. BET 185. 5 USA +1 186. 5STAR +1 187. Sony Channel 188. GOLD +1 189. W +1 190. Alibi +1 191. YESTERDAY +1 192. Drama +1 193. Netfilx (Only on V6 Boxes). 194. Prime Video (Only on V6 Boxes). 195. Virgin TV Ultra HD (Only on V6 Boxes). 196. Crime + Investigation HD 197. Crime + Investigation +1 198. Blaze 199. HGTV +1 200. God Channel Factual: 251. Eden HD 252. Eden +1 253. Discovery Channel HD 254. Animal Planet HD 255. Discovery Channel +1 256. Discovery Science 257. Discovery Turbo 258. Discovery History 259. Discovery Channel +1 260. Animal Planet +1 261. Discovery Science +1 262. Discovery History +1 263. Nat Geo WILD HD 264. National Geographic HD 265. National Geographic +1 266. Together TV 267. Sky History HD 268. Sky History +1 269. Sky History 2 HD 270. PBS America 271. Forces TV 272. Smithsonian Channel HD 273. Sky Documentaries HD 274. Sky Nature HD |
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Will be interesting to see where BBC 3 returns to number wise. Why should they take a top 20 slot just because they are (re)launching a new channel. |
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IIRC Channel4 bid high to get the channel number for E4 when BBC 3 departed |
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BBC3 is PSB, and (I think) the only PSB for that demographic of the population. BBC4 is supposedly going to be transititioned into being more of an archive channel, with it's first run content moving to BBC2. ---------- Post added 13-03-2021 at 00:00 ---------- Previous post was 12-03-2021 at 23:55 ---------- Quote:
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It’s a crazy rule and Sky, Virgin, Freeview and Freesat will all have to find space by booting another channel out. |
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Spiderplant recently said the Radioline app would finally be fixed soon for the V6, it's been unavailable for months, so I just checked...
...and it's working again |
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Explains why all my tuners where on VM What's On this morning. :D |
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