Moving house gives a new contract?
Hi,
Thought I'd post here and see if I am going mad. I am in contact with VM via their forum but I am getting nowhere. I thought it would be quite easy as there seems to be a lot of people with this issue. I moved house, my VM equipment worked fine after moving. It was a last minute rush as I wanted to avoid stamp duty, so I hadn't told them I'd moved until the day I actually moved. Anyway, despite it working (most likely because I didn't move far) they said I had to have an engineer out and pay £20. Fine, I did that. He came, said "that was easy" and went on his way after checking signal/power levels etc. Now I appear to have a new contract, with an end date in 2023 instead of in 3 months. I have not changed package. They also seem to have changed my customer/account number. If I login to my VM account I can click previous contracts and it actually shows the name of what I assume was someone that lived here previously (not me!) on a previous contract. I am currently speaking to someone via VM forums and he is telling me it is correct. However the contract I can see says I'll be penalised if I leave before 4th April 2023 and obviously my discount ends January 2022, which would really suck. My original contract says it ends 29th January 2022. Anyway, surely moving house should not give you a new customer number/contract if you do not change package? |
Re: Moving house gives a new contract?
Moving house normally involves a new contract with most ISP's.
|
Re: Moving house gives a new contract?
Quote:
|
Re: Moving house gives a new contract?
Quote:
Section O para 5 should apply here. Quote:
I suggest you take it up on the VM forum rather than bother with off shore. |
Re: Moving house gives a new contract?
Perhaps the OP should have used the correct movers process, rather than wrongly just taking the equipment to the new location.
https://www.virginmedia.com/help/moving-home https://www.virginmedia.com/help/moving-home-faqs |
Re: Moving house gives a new contract?
Quote:
---------- Post added at 19:41 ---------- Previous post was at 19:40 ---------- Quote:
The contract continues if you do not change package. You do not start a new contract if you move house. |
Re: Moving house gives a new contract?
You didn’t follow it at the right time.
|
Re: Moving house gives a new contract?
Quote:
|
Re: Moving house gives a new contract?
Quote:
|
Re: Moving house gives a new contract?
Virgin love getting customers on a new contract and will try all the tricks to do it. However they actually slipped up with me on my last deal and never issued a new contract and have even sent me mail saying I am not in contract. My deal is great so have no intention ending till the end but was surprised
|
Re: Moving house gives a new contract?
If moving house started a new contract. You should be able to end at any time if you are moving. not every home has VM. what happens then?
|
Re: Moving house gives a new contract?
Quote:
Anyway as for my situation... Apparently my contract end date is still correct and I should ignore the text on my contract.. Moving house changes your customer number, customer numbers are linked to each property, not to each customer. That makes zero sense to me but there you go. |
All times are GMT +1. The time now is 17:44. |
Powered by vBulletin® Version 3.8.11
Copyright ©2000 - 2024, vBulletin Solutions Inc.