Cable Forum - Email not working

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Hom3r

10-11-2021 11:11

Email not working

I am having issues accessing my email.

It used to be Globalnet, then Madasafish now Plusnet i believe.

I cannot send or receive any emails, and Trying the webmails doesn't like the password.

When I boot up Thunderbird it says Temporary problem, but it's been over 12 hours, the trouble is I used this every day to receive job alerts.

SnoopZ

10-11-2021 12:01

Re: Email not working

Not just you.

https://downdetector.co.uk/status/plusnet/

Hom3r

10-11-2021 13:29

Re: Email not working

I hope I haven't been sent info for an interview

Hom3r

10-11-2021 16:13

Re: Email not working

someone on Facebook has been told it could be out until the end of the week

pip08456

10-11-2021 16:32

Re: Email not working

Quote:

Originally Posted by Hom3r (Post 36100693)

someone on Facebook has been told it could be out until the end of the week

Someone on Facebook was wrong.

Quote:

We're really sorry that some of our customers are still experiencing issues when trying to login into their email accounts.
We've identified what the problem is and are now completing work to fix this as quickly as possible. Some of this work will need to be completed overnight, to avoid any additional disruption, and we expect affected customers to be able to access their Plusnet email account by tomorrow morning.

https://community.plus.net/t5/Servic...n/td-p/1837590

Hom3r

10-11-2021 16:34

Re: Email not working

That person was told by the Plusnet help desk.

Nothing expected until tomorrow, which is a bummer as I'm expecting very urgent emails.

idi banashapan

10-11-2021 20:56

Re: Email not working

Quote:

Originally Posted by Hom3r (Post 36100693)

someone on Facebook has been told it could be out until the end of the week

This is why I internet!

nffc	10-11-2021 22:10

Re: Email not working

If it's being fixed tonight then probably not too much lost... but even so.

I wouldn't first of all trust rumours from people on sites like facebook in this case.

Secondly, if you have an urgent need to access it contact the support and let them know. It might have an impact on the priority.

Thirdly, though all services are potentially subject to downtime, if you're not going to invest in managing a domain name and mail infrastructure yourself, it's probably best to have critical stuff using one of the big boys, as they're quite simply down less. Hotmail/Outlook, Gmail, Icloud etc. Plus there's less chance they'll ultimately decide to close the service with little/no notice leaving you the task of updating the email address on all those online accounts to a new one...

Hom3r

11-11-2021 07:36

Re: Email not working

The email is a domain one I pay for.

SnoopZ

11-11-2021 09:10

Re: Email not working

Quote:

Originally Posted by Hom3r (Post 36100762)

The email is a domain one I pay for.

Can you not log in and change your email on the job sites to Gmail or outlook if it is so important you're stressing over it?

Hom3r

11-11-2021 16:37

Re: Email not working

I am receiving emails, but don't know if any have been lost, but currently cannot send emails.

pip08456

11-11-2021 18:05

Re: Email not working

Quote:

Originally Posted by Hom3r (Post 36100799)

I am receiving emails, but don't know if any have been lost, but currently cannot send emails.

Via the link I posted above.

Quote:

Most customers should now be able to log in their Plusnet email, however they may experience a delay when sending and receiving emails. Plusnet emails can be accessed using an email client as normal.

We’re working to fix this as quickly as possible and some of this work will be competed overnight to reduce further disruption. We’re sorry for the inconvenience caused. Plusnet broadband and mobile services are not affected.

Hom3r

12-11-2021 09:27

Re: Email not working

Well this morning I'm getting emails but I get the 8am email before a 6am one.

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