Originally Posted by newapollo (Post 36071260)

DMAX and the +1 are both showing off air on March 1st and 2nd, however the EPG is populated again from the 3rd March.

Originally Posted by cheekyangus (Post 36071244)

Not all work processes can go paperless, it's not a question of simply being "behind the times". And even paperfree businesses can have problems because of it.

Also, all businesses are different, just because many can cope with changing things in a short time period doesn't mean they all can, even big businesses. Even though I may dislike a company or their service unless you work there you don't know why things are the way they are.

The general public usually have a greatly simplified idea of what goes on and is required to do something. In my own work life I've seen how complicated, how many things need factored in for something that looks outwardly straightforward. What looks to the outside world as "you just do A, B and C" is actually more like "you need to do A to Z, Aa-Zn and then go back to Fr846" and those that work there are wanting to curl up into a ball in a dark room...and that was pre-Covid. And that can just be the regulations.

Back on topic...the EPG still says Channel Off-Air for DMAX, so I was wondering...maybe it's getting replaced by a HD version on VM? Not saying it's likely, just an alternative suggestion to closing.

Originally Posted by RichardCoulter (Post 36071312)

I agree, however, customers don't need to know (or care) what goes on behind the scenes. All they care about is the service they receive for their money and, if it's dire, the company has to somehow improve or risk losing customers.

VM CS is absolutely shocking and, again, they have lost TV customers.

Originally Posted by OLD BOY (Post 36071320)

I’ve always received good service from Virgin Media, and that includes the out-of-hours Indian call centres.

My conclusion is that either:

1. Service varies from region to region or

2. The customers who complain are being either hostile or unreasonable.

Seriously, I don’t know which is correct. I can only speak from my own experience.

My daughter recently had an awful experience with Sky. I don’t think VM would have treated her like that.

By the way, both my daughters, who experienced VM while living with us, say they would subscribe to VM if they had that option.

Better the devil you know, I guess.

Originally Posted by RichardCoulter (Post 36071326)

A professional would be just that regardless of how a customer expressed themselves (which they may not be able to help eg autistic people sometimes come across as being abrupt).

The dire service i'm referring to at the moment is that VM is impossible to contact, even for cancellations or faults (the latter I have petsonal experience of).

Euronews looks like it will be disappearing from our screens:

https://rxtvinfo.com/2021/euronews-f...nancial-crisis

Originally Posted by cheekyangus (Post 36071319)

Don't disagree with that in general. I've had nothing but good Customer Service from VM, so it's not universal. I have a friend who had shocking service from them though, so I don't disbelieve any of it.

And all the long-standing TV companies are losing customers, it's not all down to bad service, much of it is the march of technology, new types of offerings, and change in demand.

Originally Posted by OLD BOY (Post 36071329)

I don’t think that anyone should feel obliged to appease rudeness, Richard. Excuse or no excuse.

I cannot comment on the ‘dire service’ you refer to. We only have your word for that.

I can only say that I contacted VM not too long ago. No problems experienced.

Originally Posted by Legendkiller2k (Post 36071331)

Had shocking cs myself from VM but know many who have had excellent cs.
Same with SKY i've had excellents cs from them yet i know a few who've had poor cs from them.

Originally Posted by RichardCoulter (Post 36071332)

What if the 'rudeness' is simply the result of someones inability to express themselves in the manner expected due to a mental disability? What if someone with tourettes syndrome has a tick that involves swearing, as many do? Being unprofessional could be viewed as unlawful disability discrimination in these cases.

You arrogantly refer to these as 'excuses'. This is as ridiculous as saying that someone who lost their hand in an accident is using this as an excuse to be rude by not shaking someones hand!

If you think for some reason that i'm lying, don't take my word for it then, take a look at the various posts all over the internet (including their own community forum).

---------- Post added at 03:30 ---------- Previous post was at 03:26 ----------



On the balance of probabilities, I expect some people will actually be able to get through to them and will get through to a professional member of staff who can speak good English.

Others, including myself, tried for weeks or months to sort out issues.

I never had any problems with Sky, but the last time I contacted them was over 20 years ago. Hopefully they haven't gone downhill too!

Originally Posted by ozsat (Post 36071337)

What if somebody has this disability - should they be prevented from taking certain jobs that they may actually be technically very good at?

Should somebody with tourettes be prevented from getting a job in customer support - just because it may offend the callers?

It could be that some of the rudeness from CS and TS staff at many companies is actually down to some form of disability with a few of the operators.

Should somebody with a disability which can appear to be rudeness - be so quick to complain where somebody they are seeking support from is rude to them?

Percentage wise - I've had as many bad calls with Sky as I have with VM - still subscribe to both, but not had many from either.

Originally Posted by RichardCoulter (Post 36071338)

I doubt that someone who wasn't able to communicate in an appropriate/acceptable manner due to a disability would be given a customer facing roll for obvious reasons.

Originally Posted by newapollo (Post 36071260)

DMAX and the +1 are both showing off air on March 1st and 2nd, however the EPG is populated again from the 3rd March.

Originally Posted by OLD BOY (Post 36070520)

The future is streaming. But that is a subject for another thread!

Originally Posted by gimpymoo (Post 36071346)

How long before the cable TV model is obsolete and the cable STB is literally a posh Roku box if it is not nearly one already.