Phone line cover
 

Anyone any idea were I can get a new cover for the entry point of the telephone/ internet cables , even what it is really called would be a help. Mine has disintegrated ,mind you it was fitted in the time of Cable Tel ! Not a virgin van around when you need one:shocked:

Re: Phone line cover
 

I had no idea what they were called either, but guessed many people would search the internet in equal ignorance and use a descriptive term. So I tried Googling 'cable inlet cover' and was pleasantly surprised with the number of companies who supply them.

Re: Phone line cover
 

Wouldn't it be Virgins responsibility to supply & replace it?

Re: Phone line cover
 

Would agree but we're to go , you must know how unhelpful they can be.:erm:

Re: Phone line cover
 

You phone support or make a post on the virgin forums and an engineer will fix it.

Re: Phone line cover
 

It’s called a brick buster plate. Yes, Virgin should come out and deal with it but it’s probably less of a headache to spend £5 on one from Amazon, plus a tube of No More Nails exterior adhesive. Get the job done in minutes.

Re: Phone line cover
 

If the cable is descending from above remember to make sure there's a drip loop in it. (Small loop below the entry point)

Re: Phone line cover
 

Postéd on forum. Will wait and see what happens :erm: No joy phoning , rep didnt have a clue what I was talking about when I called , no surprise there.

Re: Phone line cover
 

Likely take up to 7 days for a reply although when I posted on there about land line not working they messaged me within a few hours and booked an engineer so it could be shorter especially on a week day.

Re: Phone line cover
 

You weren't wrong about them! That foreign based call centre is totally useless. Good idea to post in their forum

Re: Phone line cover
 

As it was weekend / bank holiday not expecting anything any time soon:shocked:

Re: Phone line cover
 

All sorted via forum, engineer coming end of month, no charge . Thank every one for your help