When do you qualify as a “new customer“?
 

If I end my contract with Virgin Media (after 25 years) and sign up with an alternative, how long is it before VM consider me as a “new customer” and I qualify for those discounted rates?

Re: When do you qualify as a “new customer“?
 

From the VM forum

"the existing account would to have a 30 days cancellation completed and then there would need to be no Virgin Media services at the property for 90 days to be able to get the new deal."

So, 120 days

Re: When do you qualify as a “new customer“?
 

The 90 days requirement could be circumvented by someone else at the property signing up after the 30 days notice has been completed though.

If a person moved out and someone else moved in, they aren't going to make them wait for 90 days!

This obviously wouldn't work for those that live alone.

Re: When do you qualify as a “new customer“?
 

Thanks

Re: When do you qualify as a “new customer“?
 

This even works for married couples with the same surname from what i've read.

The current account holder may have died or left due to a relationship breakdown, with the 'former' partner recommending Virgin to their 'former' partner before they left.

In the latter case this flip flopping could go on forever if the relationship is anything like Richard Burton & Eluzabeth Tsylor! They'd both keep getting referral fees too ::D

Re: When do you qualify as a “new customer“?
 

In reality if you're looking to sign up to a deal.....who is going to check? Are VM realistically going to turn down your money if you should re-sign a new deal? Regardless of what rules or guidance states.....they ain't gonna go to the effort of forcing you on to an old deal or similar.

---------- Post added at 15:13 ---------- Previous post was at 13:34 ----------

In reality if you're looking to sign up to a deal.....who is going to check? Are VM realistically going to turn down your money if you should re-sign a new deal? Regardless of what rules or guidance states.....they ain't gonna go to the effort of forcing you on to an old deal or similar.

Re: When do you qualify as a “new customer“?
 

I'm sure they will know your name and address is on record and the system will flag it.

Re: When do you qualify as a “new customer“?
 

I left and rejoined on a new customer deal last year. February to June was the rough gap, I’d need to dig out old statements to confirm exact dates.

Re: When do you qualify as a “new customer“?
 

In reality I don't think they apply the rules anyway. They're never going to turn down new custom/money.

Re: When do you qualify as a “new customer“?
 

Exactly, particularly when you consider how disorganised they are.

---------- Post added at 13:21 ---------- Previous post was at 13:20 ----------

I wouldn't include the 30 day notice period as nothing changes throughout this time..

Re: When do you qualify as a “new customer“?
 

I dont know if its still the case now, but you could used to sign up to VM without living at a property. So would be a way round for those who live alone.

A decade or so ago, my sister couldnt pass the VM credit check, the VM sales guy wanting the sale, drove here, picked me up, drove me to her house, I signed the contract, and he then drove me home again.

Re: When do you qualify as a “new customer“?
 

Interesting! This could prove very useful for some. Thanks for posting.