VOIP
Letter today from VM saying that VOIP will replace the existing phone line from 1 November. They will supply an adapter to connect our cordless phone to the Superhub, has anyone got details of the length of the cable they supply with the adapter?
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Re: VOIP
The adapter has a cable not even 5cm long which connects directly to your phone cable.
Instead of plugging your phone into the socket on the wall you plug it in to your adapter in your router. |
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I haven't heard anything about it yet and my phone line is separate. Maybe that's because I have an SH2, if so I won't be changing it ! |
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If you want to keep your line you'll need to upgrade to the Hub offered that includes the phone support. |
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Tbh I'm not a 'vulnerable', customer so not a big deal, but many are and depend on their landline. A voip service isn't as reliable. VM should pay for any extra extensions and cables though. Have they mentioned that in 'the letter'? |
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To remove the phone service would be a bundle change. Customers Virgin Media know are vulnerable are contacted by agents rather than just having an email or postal communications. |
Re: VOIP
About a month ago I too received the adaptor and was told I will be told when to plug it in, and not to do yet as my phone wouldn't work.
Well on Wednesday I couldn't receive any calls, but could make them not good when you are waiting an important call about my dad. On Thursday my phone was completely dean, so I called them on Friday, and they said I had been switched to VOIP. So I ran some extension cable I had pre bought in anticipation of this, so now I'm back up and running. My only concern in that if there is a power cut I'll have no landline, but hopefully the mobile will still work. |
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We have digital phone from cable co. and it blows..... I would love having a land line again! |
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The VOIP phone will also stop working if your broadband goes down. ---------- Post added at 01:05 ---------- Previous post was at 01:01 ---------- Quote:
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