Migration to O2
 

All VM Mobile customers will be switched tto equivalent O2 plans starting March this year.

https://www.ispreview.co.uk/index.ph...ans-to-o2.html

Re: Migration to O2
 

Some FAQs about it are now online here

https://www.virginmedia.com/help/mobile/your-move-to-o2

Re: Migration to O2
 

There is a clear push to get people on O2, my gig1 is extremely subsidised so they could send me an O2 sim. The subsidy is circa £40 month, they basically killed 70% of the price to send me an O2 sim.

I think O2's poor 4G hit them heavily and this is a means of filling up their customer count again, but looking at the comments on that ispr page, people arent happy with the poor 4G speeds.

Re: Migration to O2
 

Why would you need an O2 sim?

Re: Migration to O2
 

All Virgin Mobile SIMs already connect to the O2 radio network.

Re: Migration to O2
 

Luckily I had a use for it, I had a phone with a giffgaff sim which uses the O2 network anyway so its in that now, but even so paying £12 for a sim to get a £40+ discount on my broadband is a no brainer. :)

---------- Post added at 13:01 ---------- Previous post was at 12:59 ----------

Yep they do now but they used to be vodafone right?

Re: Migration to O2
 

Using the Vodaphone network with the same SIM so just a matter of reconfig over the air.

See your point re giffgaff SIM.

Re: Migration to O2
 

I moved from Virgin to O2 just over a year ago but my wife and son are still on Virgin.
How will they know when they have moved? Will they recieve a text from O2? As I'm the Virgin Media account holder and we have Volt, will my wife and son also qualify for theO2 benefits?

Re: Migration to O2
 

Everyone will get full proper notification before the move. It'll be more than a text.

Once numbers are moved over to O2, yes they will qualify for Volt.

Re: Migration to O2
 

Thank you so much Ben
Helpful and informative as always

Re: Migration to O2
 

It says virgin mobile customers moved over to o2 signals at the end of last year? I thought virgin mobile had a contract with Vodafone still? So am I actually using o2 signal currently?

Re: Migration to O2
 

Yes, all SIMs now use the O2 signal.

This next migration is for the airtime plans and payment, so won't change your UK coverage.

Re: Migration to O2
 

cheers Ben so just for clarification my phone is no longer connecting to Vodafone but o2? i wondered why the 5g signal had changed a bit!

Re: Migration to O2
 

do we know the timetable for then people switch over to o2 or is it just random between now and the end of the year

Re: Migration to O2
 

as virgin are still selling virgin mobile sim plans...i was wondering after looking through the t&c's it maybe be worth taking out a virgin mobile sim only plan...the data will be doubled when you're switched over to o2 and you wont pay any more. £10 for 30gb data on a 30 day rolling contract doubled to 60gb once taken over to o2 sounds like a good deal to me.

Re: Migration to O2
 

Sounds like a plan might for this myself :D

Re: Migration to O2
 

This last week, we have been on an Easter break in Virgin 4G not spot, West Cornwall. :rolleyes: The service was atrocious, with most locations having no consistently usable signal for anything except texting.

Needless to say there was no hope of using Sainsbury's Android, barcode reading shopping app whilst in store, given that it requires a good 4G connection or access to store wifi.

Does this experience in Cornwall indicate that I haven't been switched over to O2 yet, or is O2 equally as bad in our remote rural areas?

The experience brings to mind the excellent availability of 4G in India. In 2019, wherever we went, there was a strong 4G signal. Even in a remote Rajasthan tiger reserve, miles from any settlement, I was able to quickly upload a photo to Whatsapp using an Indian sim card. Why can't we manage better coverage in the UK? My sister, in rural North Norfolk, has similar difficulties as we had in Cornwall, but with Vodafone. None of our Virgin sims mobile phones can get a reliable signal when we visit my sister.

:mad:

Re: Migration to O2
 

All Virgin Mobile SIMs use the O2 network already. The move to O2 billing won't change your existing coverage.

Re: Migration to O2
 

Great! So, West Cornwall will remain a 4G not spot for O2 and VM users.

Re: Migration to O2
 

So nothing new then . Went to Boscastle many moons ago , think it might have been 2g then. Had to drive out of the village to get any sort of signal .:angel:

Re: Migration to O2
 

My contract is up in august and i have no idea whether i need to go to o2 or virgin mobile for my upgrade...neither do o2 or virgin mobile.

Re: Migration to O2
 

Until you got your notification of being moved over, it's up to you. If there are still Virgin Mobile deals available that suit your needs you can still do that and you'll still be moved over to O2 after that.

However if you get your O2 move notification before your contract ends, you'll need to wait till you're moved over to O2 to then do a new deal.

There is a 'lock' put on a Virgin Mobile account that stops the ability to change the airtime plan before it's moved over to O2. That happens when the first notification of the move goes out. A an example I've just got my email about the change on 4th May and I'm moving to O2 on 14th June.

Re: Migration to O2
 

I had my email this week, currently £6.97 for 6Gb Data u/l mins and texts, the New O2 plan, 50Gb data, u/l mins and texts plus free Broadband speed increase from June 23rd and still £6.97.
Seems good to me.

Re: Migration to O2
 

Really looks good , perhaps to be true.if it is great deal

Re: Migration to O2
 

I'm guessing the migration was to 25gb, then Volt doubles that to 50gb?
I took out the 6gb for £6 last month and I'm hoping I end up with 24gb, which will still be more than enough for me.

Re: Migration to O2
 

Going back around 4 or 5 years, Martin Lewis gave a tip on his web site about a VM sim only promotion for £6pm, I think I was paying £10 at the time.
So after speaking with India and The Philippines etc I manged to swop my 30 day rolling contract to the £6 one, this has crept up over the years with the price increases.
In fairness the 6Gb Data has always been enough for me.

Re: Migration to O2
 

Hi all. So with VM I had an account which managed all four numbers in my home. We each have a pay monthly sim. O2 have now switched me over to them but my other sims are still on VM. Are they transferring each number at different times? Will I be able to manage all my numbers when they have migrated over through my one account like with VM?

Re: Migration to O2
 

I had three sims on VM which all switched this week. I can't see how I can manage them all on O2. Each account has to have their own O2 account from what I can see.

Re: Migration to O2
 

I’ve read O2 have disabled merging accounts until the swap over is complete. Looks like more passwords etc.

Re: Migration to O2
 

It’s a bizarre strategy for former Ultimate Oomph customers.

Discounting the Virgin bill and charging £25 for an O2 unlimited sim. Downgrade the SIM and knock the best part of £20 off your bill. :D

Re: Migration to O2
 

Virgin Mobile have stopped taking new orders ahead of the final move of existing customers to O2 https://www.virginmedia.com/mobile

Re: Migration to O2
 

All three numbers on my account have now switched over to O2, however there have been some disconcerting messages.

1. Repeatedly messages have been received by may family telling them to follow a link if they want to keep their current number. The link leads to a form that asks for the number to be kept and then also asks for a PAC number. Since we are not voluntarily switching from Virgin Mobile to O2, this seems a bizarre request. We have chosen to ignore the whole thing and assume that our numbers will be kept anyway.

2. All three have us, even though two of us have not fully paid for our handsets with Virgin Media, have been told that we are free to upgrade. The assumption we made was that O2 was somehow absorbing the cost of our current phone to get us to spend even more on a new phone. We even started looking at what phones we could have. Today we got a message reminding us that if we upgraded our phones now, we would still have to pay off our Virgin Media contract. Obvious really! So, why did they offer us upgrades anyway? I must say that todays reminder did feel like a hastily posted afterthought, O2 realising that they had created a rush for new phones that was built on a misapprehension.

Re: Migration to O2
 

I have just 4 hours trying to cancel my VM to O2 sim (which I have never used)

We was on the ultimate oooph package and I just got a £24.98 unpaid bill from O2, so I spent 2 hours with VM changing my plan to remove the phone.


Then 1-1/2 on the phone to O2 but they had security issues, some I couldn't answer as I didn't have the number, then 30 mins instore and explained to them and eventually they got it cancelled.

Re: Migration to O2
 

This is what happened to me when I got a I owe O2 £24.98, and found out why eventually.


But it was a nightmare trying to get through to O2 as their voice service was a joke and wouldn't put me through to a human.